Redesigning business communication and the notion of influence with technology: Is it possible?

Despite significant advancements in nearly every area of technology, communication between employees at an organization, as well as between a business and its customers, remains a reality of doing business. Although new channels for communication have emerged in an effort to forge convenience and efficiency for both employees and customers, the standard conversations and interactions remain unchanged. 

Does this mean we’ve come as far as we can in terms of interpersonal communication? Most likely, no. This is because of the consistency of human interaction, which presents us with an opportunity to expand our communications arsenal.