‘We will not take pleasure in becoming lied to’

A little enterprise owner primarily based in Australia referred to as out a female who claimed her order was missing, only for the solution to be showcased in the track record of her Instagram Tale. 

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Aatikah Santos (@khaliabeautybar) owns the on the net makeup shop Khalia Magnificence Bar. On the company’s TikTok account, Santos captivated followers with her reaction to a buyer who claimed that an purchase that was marked as delivered in no way basically arrived.  

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“I have not obtained my buy!” the customer’s e-mail browse, as shown on TikTok. “Can you resend it or refund it [?] Thanks.”

In her TikTok, Santos then performs a display screen recording of the customer’s Instagram Tale, where the influencer exhibits off two Louis Vuitton boxes. In the background, Santos zooms in on the unmistakable packaging that matches products from the order the consumer alleged was missing. 

“It was genuinely upsetting,” Santos told In The Know. “I put so substantially time and really hard operate into setting up my small business to the place it is these days, and to see firsthand evidence that they had been untruthful was extremely upsetting.”

Santos also added that she had accommodated the influencer presently by combining two individual purchases into a single cargo and refunding the influencer the price tag of further shipping and delivery.

“It was a terrible emotion,” she stated. “I’m quite new to collaborating with influencers and micro-influencers. Unfortunately, I’ve experienced my reasonable share of bad experiences, but these who I however do the job with are certainly awesome and are very talented artists.”

About 2 million people have watched the online video, with hundreds of 1000’s tuning into Santos’ comply with-up video, the place she shared the reply she despatched to the influencer.

“Your tracking number states it is been shipped,” the electronic mail explained. “You also posted this onto your Instagram Tale, you may well want to [check] the history prior to you submit, our packaging can be noticed in the background so I can only believe that you did in actuality get the get.”

“We really do not respect becoming lied to,” Santos continued. 

Santos instructed In The Know that the influencer has not but responded to her electronic mail.

“It’s been quite quiet,” she said. “At the close of the day, she acquired the buy she paid for. It is drinking water underneath the bridge for me.”

Commenters ended up shocked by the audacity of the influencer and thrilled that Santos was ready to capture her in the act.

“Embarrassing,” a single person wrote.

“This bothers me so much!” a different added. “Small corporations get hit so much.”

“How do men and women lie to enterprise[es] like this?” another person requested. “No shame.”

Santos says that she hopes the incident won’t discourage other little company owners.

“Don’t be scared to defend by yourself and [your] enterprise,” she advised. “People generally be concerned about the unfavorable influence this will have on a enterprise, but permitting a person wander all about your company is not right! We want to converse up rather than just processing a refund to make the dilemma go absent.”

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